What are reed diffusers and how do they work?
Reed diffusers are extremely popular in home fragrance right now. They are very simple to use; reeds are inserted into a glass bottle or glass jar of scented diffuser oil, the reeds soak up the scent and emit a pleasant aroma around your home - easy!
Unlike candles, reed diffusers are flame free and do not require any heat. They disperse scent into the air naturally. No flame means no soot and more importantly, no risk of fire! This makes reed diffusers a more practical scent solution for some homes.
What reeds do we use in our diffusers?
We use ‘Porex eReeds’ which are innovatively designed for a high-performance fragrance throw as the fragrance is diffused along the entire length of the reed. The reed has a porous structure that provides a controlled rate of fragrance release.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long do reed diffusers last?
There are many factors that contribute to how long the oils last. Air conditioning, heating, closed doors, open doors, dehumidifiers, etc. However, we have found that our 100ml diffuser oil should last for approximately 3-4 months, but ultimately this will depend on the temperature of your home.
Can I top up my diffuser with a different scent and use the same reeds?
Once reeds have been used for a certain scent, you cannot use them for another scent. The scent that is already absorbed into your reeds will mix with the new scent and could produce undesirable scent combinations, so we don’t recommend doing so.
My reed diffuser doesn’t smell as strongly as it used to even though there’s still plenty of oil in the bottle. What can I do?
You could try flipping the reeds, this simple re-positioning can help to give the diffusion process a little boost. However, don’t flip them too often as the more often you flip your reeds the faster the oil will disperse. You could also give the bottle a very gentle “swirl” or two, this can also help to blend the ingredients of the oil and strengthen the scent.
As we mentioned previously, overtime the reeds become completely saturated and can become clogged with dust. If you still have oil in the bottle and flipping the reeds doesn’t seem to help, consider replacing your reeds.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.